No, our plans are available to everyone regardless of status of citizenship.
No, your membership renews monthly. By the way, we have members that have been with us for many years!
We provide all members with the Member Information Guide which fully describes the services and how to use them.
We have a fully staffed Member Services department that's dedicated to helping members with any question. You can contact our knowledgeable staff by calling 1-800-323-4057 from 8 AM to 7 PM Monday through Thursday and 8 AM to 1 PM Friday, CST.
Your membership goes into effect immediately after we receive and process all of the member's information.
Only the primary cardholder can make changes on the membership. This should be one of several considerations made when filling out the membership application.
We strictly follow HIPAA guidelines as dictated by federal law. We will only release your information as you direct us to. Such requests must be made in writing.
Members can receive a directory of relevant providers in their geographical area by using our online provider search, calling Member Services at 1-800-323-4057, or by writing to:
The savings vary from one provider to another. The savings are determined by the agreement we have with that provider when you visit an in-network provider. The savings will be applied, then the provider will expect payment of the discounted fees at the time of service. Members can find out the fees they will owe a specific provider by type of service and zip code, before visiting the provider, or by calling Member Services at 1-800-323-4057 for a list of discounted member prices charged by that provider.
Discounts are only available from certain providers. If you choose a doctor that is not participating in our network, we will contact that doctor and ask them to join our network and provide their future services at a discounted rate. There is no guarantee that your doctor will join or what level of discount they will offer. By choosing a doctor that is already part of our network, your discounts will be immediate.
That is easy. All you have to do is submit in writing the name, address, specialty and phone number of your doctor or dentist to Family Care, via fax or regular mail, by accessing "Contact Us" above. We will invite him or her to become a participating provider. Note this process is a courtesy to our members, not a guarantee that your provider will join the network or agree to give a discount.
Participating medical providers can call our Claims Department and have the bill processed for a discount right over the telephone. This will only take a few minutes. Payment of the discounted medical bills must be made at the time of service to receive the appropriate discounts.
Contact one of our knowledgeable Customer Service representatives by visiting our contact page.
Please note: All specialties may not apply to your plan. Please refer to your plan services information in this website for a complete listing of your specific plan’s services; existing members may refer to their plan at www.servicemyplan.com.